Update your software On your Mac, install the latest version of macOS. If you can't install the latest version of macOS, try to install OS X El Capitan 10.11. On your Windows PC, install the latest version of Windows and download the latest version of iTunes. Update your iPhone, iPad, or iPod touch to the latest version of iOS or iPadOS.
1. Check if the App Store is down. From time to time Apple suffers from a server outage. It could be that the App Store is down and nobody can access it. Read more here: Is the App Store down?

What to Know If you can’t connect to the App Store, check your network and data settings. If you can't download apps, check your iPhone storage and your Screen Time Settings. To enable in-app purchases, go to Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > In-app Purchases > Allow.

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    • why is my app store not working